Enrollment is November 1, 2021 – January 15, 2022

Other Help

Who else can you call? Where else can you go?

Check back often – we’ll continue to add resources throughout the year.  And be sure to contact us if you have suggestions!

Click on one of the links below (or scroll down) for further information:

WNC Insurance Providers   
Once you enroll in a plan through the federal marketplace, you will need to contact your insurance provider for any further questions about your policy.  Make sure your first month premium is paid to activate your account prior to the expected start date for your policy.  It’s up to you to make sure your account is paid on time so coverage begins and continues.  Your local navigator can also help you with dealing with your insurance company.

Additional Resources  
Nationwide and NC State Specific Help is available for help with obtaining affordable care act insurance.  After enrollment, if you have any life changes that affect your marketplace account, you will need to report those and update your account.  Examples of reportable life changes include: changes in address or contact info, marriage, birth or death in the family, and income changes.  Make an appointment with a local navigator to get one-on-one assistance with either initial enrollment or changes throughout the year.

Special Circumstances  
Still not getting the answers or help you need?  Your local navigator can assist you with marketplace appeals or escalation of your case to the state department of insurance if needed.  Make an appointment to discuss your circumstances and get help from a local navigator that you can talk to face to face.

We have a lot of the answers, but not all of them!  Who else can you contact for help?
Need to contact customer service for your insurance company?
Want more support? Get a list of suggestions and other resources in Western North Carolina to back you.
Run into a snag? There’s probably a specialist in WNC that can help you at no charge.

Help for Uninsured

There are still way too many people left without medical insurance.  Some are among the poorest who are caught in the NC Medicaid Gap and do not qualify for any financial help.  Others just can’t afford to buy insurance (even with subsidies.)  We’ve listed some of the free and sliding-scale options in your county here. 

WNC Insurance Provider

BlueCross Blue Shield of North Carolina
Customer Service:  1-800-446-8053
Online Member Access:  NC Blue Connect

Additional Resources


Federal Marketplace for DIY online enrollment in the Affordable Care Act health insurance plans
1-800-318-2596 Nationwide Helpline


NC Health Connect logo
NC State Specific Help
1-855-733-3711 to schedule an in-person appointment anywhere in NC


ACA HealthCare Help logo  
Local County Help in Avery, Buncombe, Burke, Henderson, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania and Yancey
Make an appointment today.


Special Circumstances


Smart NC Logo
Helping North Carolinians better understand their options and rights related to health insurance
Call 855-408-1212 if you need help resolving a dispute with your insurer